Pending numbers don't match reality
Updated 23 Jul 2026
Walk one challan end to end
Open the challan whose number looks wrong and compare its outward and receives against your physical paperwork. The pending balance is pure arithmetic — if it's off, an entry is missing or doubled.
Check part-returns and defectives
Part-returns often arrive in several lots — make sure each lot was received. And check whether defective pieces were logged as defective, not counted into good returns.
Fix the entry, not the balance
Correct the wrong or missing receive and the reconciliation view recalculates instantly. There's no manual balance override — that's deliberate, so the view always reflects real entries.
Still stuck?
A real person will help — pick whichever is easiest. Mention what you were trying to do; the link above travels with your message.
Or ask AVa — the chat bubble on this page answers from these same guides.