The Remind or Tell parent button is missing or won't open WhatsApp
Updated 25 Jul 2026
Check the student has a phone number
The Remind and Tell parent buttons only appear when the student has a parent phone saved. Open the student on the Students tab and add the number if it's blank.
Include the country code
WhatsApp needs a full international number to open a chat. If the reminder won't open, edit the student and make sure the number includes the country code (for example, a London number as 44…), with enough digits.
WhatsApp must be installed on your device
The reminder opens your own WhatsApp — so WhatsApp needs to be set up on the phone or computer you're using. Nothing is sent automatically; you always tap send yourself.
Still stuck?
A real person will help — pick whichever is easiest. Mention what you were trying to do; the link above travels with your message.
Or ask AVa — the chat bubble on this page answers from these same guides.