OrderChase guidesOverview
📦 OrderChase
Turn every order into a card you advance in one tap — customers get the update and track status themselves on a private link.
Getting started
From zero to your first win.
How-to guides
Step-by-step, one task per guide.
Add an order
Create an order card with the order number, customer, item and (so you can notify them) a phone or email.
Advance an order through its status
Move each order forward one tap at a time: Received → In progress → Ready → Shipped → Delivered.
Notify a customer their order is ready
One tap opens WhatsApp, Text or Email pre-filled with the customer's name, order number, tracking and tracker link.
Get paid by UPI
Add your UPI ID once and customers get a Pay via UPI button on their tracker and in every message — 0% commission.
Charge shipping by order value
Set shipping bands once (a Pro feature) and every new order auto-applies the matching charge.
Troubleshooting
When something looks off.
A customer can't find their order on the tracker
The tracker matches on the order number plus the last 4 digits of the phone saved on the order — check both.
The Notify button isn't showing
Notify appears only when an order is Ready or Shipped and has a customer phone or email to send to.
Customers don't see a Pay via UPI button
The pay button needs your UPI ID saved in Settings and an amount that isn't already marked Paid.
FAQ
Do my customers need to download an app?
No. They open your tracker link in a browser, enter their order number and the last 4 digits of their phone, and see live status. Nothing to install, no login.
How does a customer know their order is ready?
Two ways. They can self-check any time on the tracker link (the "pull"), and when you advance an order to Ready or Shipped you send them a one-tap update on WhatsApp, Text or email (the "push").
Does OrderChase send the messages automatically?
The update opens pre-filled in your own WhatsApp, Text or Email and you hit send, so it always comes from you — no bots, no spam. The tracker link, though, updates itself the moment you advance an order.
How do customers pay me?
Add your UPI ID in Settings and customers get a Pay via UPI button on their tracker and in your messages. Money goes straight to your account — 0% commission, no gateway — and the Money tab tracks collected vs outstanding.
What's free and what's Pro?
Free covers up to 5 active orders, WhatsApp updates and your tracker link, no card. Pro (₹299/month) adds unlimited orders, SMS + email updates, UPI payments, a branded tracker link, value-based shipping and analytics.
Does it fit my trade?
Yes. Pick tailor, repair, print, optician, jeweller, kitchen or general when you set up — the wording fits (e.g. "outfit" vs "repair") and the flow is the same for all of them.
What's new
25 Jul 2026
OrderChase is live
Turn every order into a card you advance in one tap — customers get the update on WhatsApp, SMS or email, self-check status on a private tracker at avtechnologies.io/track/your-shop, and pay you by UPI at 0% commission. Free for up to 5 active orders; Pro (₹299/month) unlocks unlimited orders, SMS + email, UPI payments, value-based shipping and a branded tracker link.
Still stuck?
A real person will help — pick whichever is easiest. Mention what you were trying to do; the link above travels with your message.
Or ask AVa — the chat bubble on this page answers from these same guides.