A customer's pause link isn't working
Updated 25 Jul 2026
Re-send the link fresh
Open the customer in the People tab and tap Send link (or Copy pause link) again. Long links break when typed by hand, so always share the copied one.
Each link is personal
A pause link belongs to one customer and only pauses their meals. If they forwarded it to someone else, send that person their own link instead.
You can pause for them
If they still can't, open their card and tap Mark leave to set the dates yourself. The result is the same — those days leave your cook count.
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Or ask AVa — the chat bubble on this page answers from these same guides.